SHIPPING INFORMATION
WHAT DELIVERY OPTIONS DO I HAVE?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Normally 7-10 Business Days(FREE on orders over $49)
Shipping time: Expedited Shipping + Normally 3-10 Business Days
Shipping fee information is included in checkout page
Will my order be delayed?
There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
I cannot access my delivery point, can I cancel my order?
1.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
2.For orders cancelled after 24 hours of purchase but before shipment, a 5% cancellation fee is applied.
3.If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
My question hasn’t been answered, who can I contact?
Most importantly, we are here to support you. If we don't answer your question above, please contact store customer service. Or leave a message on our Facebook page or Instagram page and we will take care of it promptly.
TAX AND DUTIES
The price includes tax, customers do not need to pay additional tax
We accept orders from users worldwide.
Affected by the coronavirus epidemic, it may lead to extension of the delivery time. In some areas or countries with serious epidemic , the delivery time may be twice as much as the normal standard.
| Shipping Method | Delivery Time | Area |
| Standard Shipping | 6-9 days | North America (USA ) |
| 6-9 days | Oceanic (Australia) | |
| 6-9 days | Europe (France Germany Belgium Luxembourg Netherlands) | |
| 6-9 days | Europe (Sweden Portugal Italy) | |
| 6-9 days | Europe (England) | |
| 6-9 days | Europe (Finland Iceland Switzerland The Czech Republic Greece Austria) | |
| 6-9 days | Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia) | |
| 6-9 days | North America (Canada Mexico) | |
| 6-9 days | South America (Columbia Chile Peru Argentina Venezuela Ecuador) | |
| 6-10 days | Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine) | |
| 6-10 days | Europe (Croatia Ukraine Georgia Spain Russia) | |
| 6-10 days | Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) | |
| 6-10 days | Oceanica (New Zealand) | |
| Expedited Shipping | 3-4 days | Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni) Europe England |
| 3-4 days | North America (USA Canada Mexico) | |
| 3-4 days | South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador) | |
| 3-10 days | Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine) | |
| 3-10 days | Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) | |
| 3-10 days | Oceanica (Australia New Zealand) |
GentSuit supports delivery to the following countries: USA, Canada, Australia, New Zealand and European countries.
Order Processing Time
All orders are made to order by hand in our production facility. All orders are processed and ready to be shipped within 3-5 business days upon receipt of payment.
Delivery Estimates & Shipping Cost
All orders are shipped by Express UPS，FEDEX or DHL.
| Regions | Shipping Method | Shipping time | Cost |
| United States | Free Shipping | 7 - 10 business days | Free |
|
Rush Shipping |
4 - 6 business days | $25.00 USD | |
| Canada | Free Shipping | 7 - 10 business days | Free |
| Rush Shipping | 4 - 6 business days | $25.00 USD | |
|
Australia /New Zealand |
Free Shipping | 8 - 11 business days | Free |
| Rush Shipping | 5 - 8 business days | $25.00 USD | |
| Europe | Free Shipping | 7 - 10 business days | Free |
| Rush Shipping | 5 - 7 business days | $25.00 USD |
Order Cut-off Time
The cut-off time for all orders is 6:00 PM GMT+8, Monday through Friday.
Shipment Confirmation & Order Tracking
Customers will be notified by email when their items are dispatched and arrive at their destination.Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
Change of Address
If you need to change your address, please contact us within 24 hours of placing your order. If you do not contact us within 24 hours of placing your order, no change of address will be possible.
Damages
GentSuit is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Once a claim has been made, please contact us and refer to the Refund Policy for more instructions.
Customs Fees And Taxes
GentSuit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We will do our best to mediate these issues and not surprise you with any unnecessary added costs.
Contact Us
Email: customercenter@dellberry.com
Time: Monday to Friday, 10 am to 6 pm
Our return date is 45 days after delivery of the product. If any items you purchased is damaged, not as described you can return them for a refund. Please attach the photos of the item you received to the email which you contact our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.
We will provide the return service for FREE:
- Free return shipping
- No restocking fee
For the exchange service:
If the size and style of the product is provided according to the order details, and the customer also needs exchange service, we will not charge any fee.
To be eligible for a return, your item must be:
- Has not been worn
- Shows no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at customercenter@dellberry.com.
Conact us
Email: customercenter@dellberry.com
Time: Monday to Friday, 10 am to 6 pm