Our return date is 45 days after delivery of the product. If any items you purchased is damaged, not as described you can return them for a refund. Please attach the photos of the item you received to the email which you contact our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.
We will provide the return service for FREE:
- Free return shipping
- No restocking fee
For the exchange service:
If the size and style of the product is provided according to the order details, and the customer also needs exchange service, we will not charge any fee.
To be eligible for a return, your item must be:
- Has not been worn
- Shows no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at customercenter@dellberry.com.
Conact us
Email: customercenter@dellberry.com
Time: Monday to Friday, 10 am to 6 pm
